How do I change or cancel my order?

This will depend on a number of factors:

  1. The status of your order
  2. What you ordered
  3. How long it takes you to contact us

Please be aware that pre-made orders generally leave our warehouse within one working day, and made to order items start to be prepared within a week. The time taken to contact us about your order is therefore time critical.

If you wish to change or cancel your order it is advisable to call us on (02) 9724 9499 soon after placing your order to ensure we can make any changes prior to dispatch. Please DO NOT email your request as based on the volume of email enquires we receive it is unlikely to seen in time to address your request.